Privacy Policy

Effective Date: June 10, 2025

1. Introduction

At Planiva, we respect your privacy. We collect only minimal personal information—name, email, and company name—for internal use and do not sell or share your data.

2. Information We Collect

• Contact info: name, email (work or personal), and company name—collected when you fill out forms.
• Cookies: We use a single non-essential “returning visitor” cookie only if you opt in via our banner.

3. How We Use Your Data

• To follow up and manage our relationship via email, conversations, CRM, or support tools.
• To remember returning visitors and simplify forms.
• All data remains within Planiva or the third-party online tools we use to manage our business. We do not share it externally.

4. Cross-Border Transfers

Your data may be processed or stored in the U.S. (e.g., CRM, AI tools). We have conducted a Privacy Impact Assessment, enforce contracts with vendors to secure your data, and inform you of this transfer.

5. Retention

• Emails/documents: Retained indefinitely until you request deletion.
• We retain customer data for a maximum of 180 days after any paid services are delivered (unless stated otherwise in customer specific agreements) to support any post-service follow-up or obligations.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise any of these rights, email privacy@planiva.ai, and we’ll respond within 30 days.

7. Cookies & Consent

Upon your first visit, we provide an opt‑in cookie banner. The “returning visitor” cookie only activates with your consent. You can withdraw consent anytime via the link in our footer or by contacting us.

Cookie Details:

• Essential cookies: Necessary for basic website functionality (e.g., session security).
• Non-essential cookie: A single “returning visitor” cookie to remember your form inputs—only activated with explicit opt‑in.

Retention Periods:

• Session cookies expire when you close your browser.
• The returning‑visitor cookie expires after 1 year or when consent is withdrawn.

Cookie Control: You can withdraw consent or change preferences anytime via our footer link or by emailing us. Declining non‑essential cookies won’t affect your browsing but may require repeating form entries.

8. Safeguards & Security

We maintain reasonable security measures—encryption, secure storage, limited access—to protect your data.

9. Privacy Officer

Title: Privacy Officer
Contact: privacy@planiva.ai

Feel free to reach out for any privacy concerns or data requests.

10. Data breach Notification

If a security breach poses a serious risk, we’ll notify the Commission d’accès à l’information du Québec (CAI) and any affected individuals promptly.

11. Updates to This Policy

We may update this policy periodically. We’ll post the revised policy here with a new “Effective Date.”